Terms of Delivery

Havune Oy 2986533-1 (hereinafter referred to as the online store) sells products to private customers in Finland. We reserve the right to amend these terms of delivery and prices. Product prices include value added tax.

Online Store Contact Details

Email: joonas@havune.fi
Telephone: 040 730 2465
Postal address: Päivärinteentie 4, 34110 Lakiala

Ordering

Products are selected on the website by adding them to the shopping cart. The order is placed by paying for the contents of the shopping cart at the online store checkout. By placing an order, you accept these terms of delivery, the product prices and the delivery charges. If an email address is provided when placing the order, an order confirmation will be sent by email. The order confirmation shows the products ordered and the total price.

Payment Service Provider

Payment processing and payment services are provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the recipient of the payment on your bank statement or card invoice and will transfer the payment to the merchant. Paytrail Oyj is authorised as a payment institution. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta

Delivery

Orders are dispatched on weekdays. Products available from stock are usually delivered within 3–5 business days. Made-to-order products are usually delivered within 1–3 weeks. Delivery charges are determined by the selected delivery method, any additional services, and the weight and size of the order. Delivery charges are shown at the online store checkout before the order is finally confirmed.

If a product is lost or damaged during delivery, this must be reported to the online store without delay and no later than within 14 days. Any packages damaged during delivery must also be reported without delay to the company responsible for the delivery.

Returns

Customers of the online store have a 14-day right of exchange and return in accordance with Finnish consumer protection legislation. The customer may exchange or return some or all products in the order. Products being returned or exchanged must be in their original packaging and in saleable condition. If you wish to return or exchange a product, please contact the online store first for return instructions. Please include your name, contact details and bank account number with the return in case a refund is required. The customer is responsible for the cost of returning the product.

Order Cancellation, Liability for Defects and Complaints

Before the order has been dispatched, it may be cancelled by sending written notice by email.

The online store has statutory liability for defects in the products it sells. In the event of a complaint, please contact our customer service. Consumers have the right to refer any disputes to the Finnish Consumer Disputes Board for resolution.